It's your home – and while we're working in it, you should always know what's happening and what's coming next. So here's the whole process, step by step, from your first phone call to the day we hand your bathroom back.
The process
Four steps, start to finish.
01
The conversation
Lee or Charlie comes to you – you don't need to visit our showroom unless you'd like to. They'll look at your bathroom, understand what's changed and what you're working around, and talk through what would actually make a difference. It's a conversation, not a pitch. No price list, no commitment.
02
The design and the price
We design your bathroom around you – your mobility, your home, your next few years – and give you one fixed, written price. No extras appearing later, no inflated starting price waiting for a staged discount.
03
The installation
Most bathrooms take five working days to install, and we only work on one job at a time – yours. The same team that designed your bathroom fits it; we don't subcontract the main work. We keep the disruption down, tidy up every night, and take everything away at the end. John, our installation manager, visits every site to make sure it's running as it should and you're happy.
04
Afterwards
Everything we install carries a five-year installation warranty, with the manufacturer's warranty on the products on top. John, our installation manager, visits every site to make sure the work runs smoothly. If something's not right, you call us directly – no third-party call centre, no argument about whose job it is, just our excellent aftercare service taking care of it. And around six months in, we come back for a check-in: your needs may have shifted, and if there's something small we can adjust, we will.